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Record management
I’ve seen a fair bit of debate about how local authorities record their discussions with residents through their social media channels. Here is how I’m currently doing it. I don’t claim that its...
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A Training Environment for Twitter (Part 1)
Over the last couple of years I’ve done a lot of work with getting our customer facing service teams to live tweet their work. Almost none of these ladies and gents have ever tweeted before so it can...
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